Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at pyrozanat@gmail.com.

Please note that returns must be sent to the following address:

Gutova 3317 100 00 Strašnice Czech Republic

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

You can always contact us with any questions regarding returns at pyrozanat@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you have received the wrong item so that we can evaluate the issue and resolve it.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have and, once the return has been accepted, make a separate purchase for the new item.

14-Day Right of Withdrawal in the European Union

Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

As stated above, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, you will automatically receive a refund to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at pyrozanat@gmail.com.

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